Privacy Policy

Last updated: September 2024

Introduction

sienna-glade respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage with our services.

Information We Collect

We may collect the following types of information:

• Contact information you provide through our enquiry forms, including name and email address
• Details about your production requirements and project specifications
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our services
• Prepare quotations and proposals for production services
• Communicate with you about ongoing projects
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Your consent, where you have provided it
• Performance of a contract or to take steps prior to entering into a contract
• Our legitimate business interests, where these do not override your rights
• Compliance with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years unless you request earlier deletion or we enter into an ongoing business relationship.

Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who assist with our business operations
• Professional advisers including lawyers and accountants
• Regulatory bodies where required by law

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

International Transfers

Your data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website.

Contact Us

For questions about this privacy policy or to exercise your rights, please contact us at [email protected] or write to: 47 Broadcast House, Media Quarter, Manchester M1 5GE, United Kingdom.